FAQs

Products labeled with our melt warning symbol are designed to melt around body temperature. Especially in the summer months or in hot climates, it’s possible for these products to melt while in transit. If products with a melt warning arrive melted, we won’t be able to replace or refund them, so order at your own risk! To avoid disappointment in hot climates or seasons, we recommend purchasing meltable products at your local shop. If melting does happen, in most cases you can simply pop the product into the fridge to solidify and they’ll still be usable (though they may not look as pretty!). Once they’ve arrived, keep meltable products in a cool spot away from direct sunlight.

If you don’t receive your order, contact us. Please make sure you have your order number ready so we can help you as quickly as possible.

You can exchange any product that you are not satisfied with for whatever reason you are the customer, and it is important to us to make this an easy process. You may return to our store location during business hours only. And pick a different scent of the same product that you originally purchased. Per our policy we do not refund orders after they have been made, as every one of our products is made to order.